LAST UPDATED: July 1, 2024
Asana engages third-party subprocessors and Asana affiliates to help us provide services to our customers. As a condition of permitting a subprocessor to process personal data, Asana (and its affiliates as applicable) will enter into a written agreement with each subprocessor containing data protection obligations at least as protective as the technical and organizational measures Asana has put into place to protect customer personal data from accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access.
For more information on Asana’s subprocessors, see the FAQ below.
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Entity Name | Subprocessing Activity | Entity Country |
---|---|---|
Amazon Web Services, Inc. | Cloud service provider | United States, Germany, Ireland, Australia, Japan |
The following subprocessors will process data to provide Asana data and analytics.
Databricks, Inc. | Data Warehouse | United States |
Segment (Twilio, Inc.) | Customer Data Platform | United States |
Snowflake Inc. | Data Warehouse | United States |
Tableau Software, LLC (Salesforce, Inc.) | Analytics and Data Visualization | United States |
The following subprocessors will process data when you engage with our support and sales teams.
Anthropic, PBC | Artificial intelligence functionality for customer support | United States |
OpenAI, LLC | Artificial intelligence functionality for customer support | United States |
Service Cloud (Salesforce, Inc.) | Customer and sales support | United States |
The following subprocessors will process data if specific features are enabled within the service.
Anthropic, PBC | Artificial intelligence enabled functionality | United States |
Apple, Inc. | Mobile push notifications | United States |
Google, LLC | Mobile push notifications | United States |
Open AI, LLC | Artificial intelligence enabled functionality | United States |
Tray.io | Integration infrastructure provider | United States |
Vimeo, LLC | Video messaging | United States |
Asana affiliates have entered into a data transfer agreement that sets out the data protection requirements and incorporates the relevant data privacy frameworks and/or the applicable standard contractual clauses.
Entity Name | Entity Country |
---|---|
Asana Software Australia Pty Ltd | Australia |
Asana Software Canada Ltd | Canada |
Asana France SAS | France |
Asana Germany Gmbh | Germany |
Asana Software Iceland ehf | Iceland |
Asana Software Ireland Limited | Ireland |
Asana Ireland Technology Limited | Ireland |
Asana Japan KK | Japan |
Asana Poland sp. z o.o | Poland |
Asana Software Singapore Pte Ltd | Singapore |
Asana Switzerland GmbH | Switzerland |
Asana Software UK Limited | United Kingdom |
Asana, Inc. | United States |
KMC Solutions | Philippines |
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A subprocessor is a third-party engaged by Asana and/or Asana affiliates to process personal data about Asana customers.
Our infrastructure subprocessors include Asana’s cloud service providers and data centers in order to store and process customer data.
Our analytics subprocessors provide Asana with data warehouses to store and process relevant customer data and analytics data to optimize product functionality and services we provide to our customers.
Our customer support subprocessors provide Asana with services to provide customer and sales support.
Our feature-specific subprocessors allow Asana to provide certain features to our customers such as AI functionality and video messaging. Other subprocessors we utilize allow us to offer customer support and help our business meet our customers’ needs.
As a condition of permitting a subprocessor to process personal data, Asana (and its affiliates as applicable) will enter into a written agreement with each subprocessor containing data protection obligations at least as protective as the technical and organizational measures Asana has put into place to protect customer personal data from accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access.
Asana, Inc. and its affiliates have entered into a data transfer agreement that sets out the data protection requirements and incorporates the appropriate EU Standard Contractual Clauses (“SCCs”).
Our subprocessors may rely on transfer mechanisms such as adequacy decisions, data privacy frameworks, or SCCs. To the extent applicable, Asana will maintain transfer mechanisms (including SCCs) in order to ensure lawful data transfers.
For more information, please email privacy@asana.com.
Date of Change | Change | Notes |
---|---|---|
July 1, 2024 | Added Anthropic, PBC and OpenAI, LLC as subprocessor for AI chat functionality Added Databricks, Inc. as subprocessor for data warehouse Added Segment (Twilio, inc.) as subprocessor for customer data platform Added Service Cloud (Salesforce, Inc.) as subprocessor for customer and sales support Added Asana Poland sp. z o.o as an affiliate Added KMC Solutions as affiliate in the Philippines | Subprocessor Update Notice |
September 12, 2023 | Added Anthropic, PBC as subprocessor | Subprocessor Update Notice |
April 27, 2023 | Added OpenAI, LLC as subprocessor | Subprocessor Update Notice |
April 27, 2023 | Removed Looker Data Sciences, Inc. (Google) | Asana deprecated Looker Data Sciences, Inc. (Google) as this third party is no longer used in a subprocessor capacity |
July 7, 2022 | Added Tray.io as subprocessor | Subprocessor Update Notice |
February 1, 2022 | Added Asana Switzerland GmbH to list of Asana affiliates | Asana entity operating out of Switzerland. |
November 1, 2021 | Remove third-parties Asana has deprecated and those not used in a subprocessor capacity | Asana deprecated Wildbit and Sendgrid for email processing services and has determined that other third parties are not used in a way where Asana is the processor. |
As Asana continues to grow, we may decide to work with new Subprocessors and will provide you with notice when that happens as required under your applicable agreement with Asana.