LAST UPDATED: August 8, 2025
These Asana Product-Specific Terms (“Product-Specific Terms”) form part of the Asana Subscriber Terms or other existing customer agreement between Asana and Customer applicable to use of the Asana Service (the “Agreement”) and apply only to the extent Customer uses the applicable feature or product identified below. All capitalized terms not defined in these Product-Specific Terms have the meanings given to them in the Agreement. In the event of any conflict between these Product-Specific Terms and the Agreement, these Product-Specific Terms control.
Pursuant to the terms below, Asana grants Customer a non-exclusive, revocable, non-transferable, limited right to access and use Asana AI in accordance with the Agreement.
Asana AI. As used herein, “Asana AI” means Asana features and functionality of the Service made available to Customer that use artificial intelligence and/or machine learning (“AI/ML”), as further described in the Documentation; “Input” means any prompt, data, text, or other similar content Customer or any End User submits to the Service to be processed by Asana AI; and “Output” means any data, text or similar content generated by Asana AI and returned to Customer or an End User, as applicable, based on Input.
Ownership. Customer Data includes Input and Output. As between the parties and to the extent permitted by applicable law, Customer retains all right, title, and interest in Input and Output. Asana retains all right, title, and interest in Asana AI (including improvements and enhancements to Asana AI, along with new products and features).
AI Limitations; Disclaimer. Asana AI uses AI/ML, which generates predictions based on patterns in data. Customer acknowledges the probabilistic nature of AI/ML, and Customer is responsible for evaluating Asana AI and Output for accuracy and suitability for Customer’s use case(s), including, without limitation, by testing, obtaining any relevant approval(s), and employing appropriate human oversight. Asana makes no warranty regarding the accuracy, completeness, or reliability of the Output and disclaims liability for Customer’s use of Output or any omissions or errors therein.
Obligations. Neither Customer nor its End Users may represent that Output was human-generated. Customer will use Asana AI consistent with any restrictions and obligations applicable to its use of the Service as set forth in the Agreement. Asana uses technology provided by its third-party AI partners in Asana AI; Customer’s use of Asana AI will comply with the applicable third-party AI partner terms and policies available here, which are incorporated herein by reference.
Improving Asana AI. Customer’s use of Asana AI does not grant Asana any right or license to use or share Customer Data in a manner that is inconsistent with the Agreement, unless otherwise agreed by Customer. For purposes of clarity, Asana does not use or permit third-party AI partners to use Customer Data to train generative artificial intelligence models used to provide Asana AI.
Beta AI Services. Customer may be provided with access to beta, trial, proof of concept, or sandbox versions of Asana AI features (“AI Beta Services”). Customer acknowledges and understands that its use of the AI Beta Services is not required and is at Customer’s own risk. AI Beta Services are made available on an “as is” basis without warranties of any kind, may be discontinued or modified at any time, and may be subject to other terms.
The following terms apply to in-product purchases of AI Studio Plus.
AI Studio Platform. Asana’s AI Studio platform is designed to allow End Users to build Smart Workflows (“AI Studio Platform”), which are rule-based automations that use artificial intelligence.
AI Studio Term. The “AI Studio Platform Product Term” refers to the initial subscription period to AI Studio Platform and, thereafter, each renewal term as applicable.
AI Studio Platform Credits. Asana will provide Customer with Platform Credits (“Platform Credits”) to use along with access to the applicable AI Studio Platform during each month of the applicable AI Studio Platform Product Term. The number of Platform Credits provided will be based on the applicable level of purchase made. Platform Credit consumption is calculated by the volume of data, including query, input, and output data, processed through the large language model selected by the End User for a Smart Workflow.
Platform Credit Consumption. Customer is solely responsible for Platform Credits consumed. Any estimate provided regarding consumption of Platform Credits is for informational purposes only and it is not a representation or guarantee. All unused Platform Credits automatically expire at the end of each month of the applicable AI Studio Platform Product Term, and any unused Platform Credits will not be available to use after each applicable month of the AI Studio Platform Product Term. Platform Credits are non-transferable.
Asana Subscription Requirements. An active Starter, Advanced, Enterprise, or Enterprise+ Subscription to the Service is required to access the AI Studio Plus Add-On Product. An AI Studio Platform Product Term cannot continue beyond the end date of the applicable, then-current Subscription Term, and any such AI Studio Platform Product Term shall co-terminate with the applicable Subscription Term with fees for AI Studio Plus prorated for the remainder of the AI Studio Platform Product Term.
Additional Platform Credits. During each applicable AI Studio Platform Product Term, Customer may purchase from Asana additional set increments of Platform Credits for use during the then-current month of the AI Studio Platform Product Term. An Add-On Product from the AI Studio Pro Product Tier may not be purchased and used with an Add-On Product from the AI Studio Plus Product Tier, or vice versa.
Auto-Renewal and Cancellation. Customer authorizes Asana to automatically charge Customer for the applicable fees on or after the renewal date of the AI Studio Platform Product Term unless the Customer has terminated or canceled. If Customer chooses to cancel during the AI Studio Platform Product Term, Customer may use the product until the end of the then-current AI Studio Platform Product Term, and there shall be no right to a refund or credit of fees for such remaining period of the AI Studio Platform Product Term.
The following terms apply to purchases of Asana Gov Services.
Asana Gov Services. For SaaS Services provisioned in a FedRAMP authorized environment ("Asana Gov Services"), Customer acknowledges that Asana Gov Services will only meet the standards of an authorized FedRAMP service if Customer complies with the security controls set out in the “FedRAMP Customer Responsibility Matrix (CRM),” available from Asana upon request. The CRM will be considered Asana Confidential Information and subject to the confidentiality terms in the Agreement. Customer is responsible for performing its own risk analysis and monitoring the Customer Data that is processed by the Asana Gov Services. The Asana Gov Services may not be used to process or store classified data.