IT Support Office Lead

IT delivers world-class service and support for Asanas everywhere. Our goal is to provide systems and technology that enable collaboration, unlock creativity, and help to power our teams across the globe.

Asana is seeking an experienced IT Support Office Lead for our Warsaw office. You will play a critical role in supporting our office and users based in Warsaw, while also helping to support Asana users globally. You will also serve as the liaison for our San Francisco based AV and Networking Infrastructure teams at that location. You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure. 

This role is based in our Warsaw office with an office-centric schedule. This role will require you to be in the office Monday through Friday. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Oversee IT Support operations in Warsaw, with flexibility to support different time zones as needed
• Function as the “Voice of the Region” for Warsaw, partnering with local leadership across multiple teams, surfacing concerns and risks, and sharing recommendations for best practices with IT pillar leads
• Partner with IT Support leadership to ensure a consistent IT Support experience globally
• Respond to user requests via standard support tools like chat and ticketing systems
• Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
• Build and deploy new laptops using standard deployment tools like JAMF, Intune, Workspace ONE, etc
• Participate in the IT on-boarding experience and IT welcome sessions
• Act as direct remote support for our AV and Network teams including support for conference rooms, projectors, zoom, and event presentation spaces.

About you

• 5+ years of experience in IT support roles that includes:
• OS X and Mac hardware troubleshooting experience
• Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc
• Experience with being part of a distributed team, whose main HQ might be in another location
• Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar
• A positive, service-oriented attitude
• Experience managing executive support and partnering with cross functional leadership to improve tools and processes 
• Solid problem solving skills
• Effective communication to proactively engage with business leaders to understand pain points, troubleshoot, and escalate as needed
• Ability to lift heavy equipment (50+ pounds) as needed

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer

• Generous, transparent and fair compensation system
• Contract of Employment (and the option of  50% tax deductible costs for author’s rights usage in respect of  applicable roles ) 
• Health insurance with dental and travel coverage (Lux Med) 
• Meals reimbursement on the days that you work from the office
• Career growth budget 
• Home office setup budget 
• Gym/Fitness reimbursement
• Fertility healthcare and family-forming support with Carrot
• Mental health support in Modern Health
• Group life insurance
• MacBooks with all necessary accessories

In addition to base salary, your compensation package may include additional components such as equity and sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. 

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. 

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