Keep track of status updates for customer support tickets in Asana by adding the Freshdesk widget to tasks.
Freshdesk is a customer support solution that helps you scale your business and provide omnichannel support.
The Freshdesk + Asana integration allows teams to keep track of customer support tickets and their status by connecting apps together. Instead of having to check separate tools for the information needed to resolve customer issues, teams can view accurate Freshdesk ticket details in Asana, while working on related tasks.
For example, teams who have been tracking customer support tickets in Asana can add a Freshdesk ticket to a task to monitor status, ticket owner, and ticket request date at a glance.
Here’s how to attach a Freshdesk customer support ticket to an Asana task:
Note: This integration is already built into Asana, but you need to sign up for a Freshdesk account to get started.
Looking for other Freshdesk + Asana solutions? Check out Freshdesk's partner-built integration here: Freshdesk + Asana
To learn more about using the Freshdesk + Asana integration, visit the Asana Guide
If you have questions, feedback, or need support, contact the Asana Support team
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